Effective Date: July 5th, 2026
Last Updated: July 5th, 2026
Thank you for subscribing to GrindWorksGO, operated by GrindWorks Media LLC (“Company,” “we,” “us,” or “our”). We provide premium digital streaming services accessible via our website (grindworksgo.com), Roku, and Amazon Fire TV.
Because our Services are delivered instantly as digital video assets and live broadcasts upon commercial authentication, we enforce a strict refund standard to protect our media licensing frameworks.
1. General Refund Standard (All Sales Are Final)
Except as explicitly outlined in this policy or required by applicable statutory local laws, all subscription purchases, transaction fees, and pass renewals are completely non-refundable.
We do not offer prorated refunds, cash credits, or payment rollbacks for partially utilized billing periods, unwatched content libraries, or technical device incompatibilities on the consumer side.
2. Subscription Cancellations and Access
You can stop future billing cycles by canceling your premium tier access at any time.
- Website Purchases: Log into your personal account dashboard at grindworksgo.com and process a cancellation under your profile management panel.
- Connected TV Purchases: Navigate to your native profile settings within the official GrindWorksGO app channel on your Roku or Amazon Fire TV media hardware to stop recurring app market billing.
Following a successful cancellation, your credit card will not be charged again. Your premium streaming access will remain completely active until the final calendar day of your current paid billing period, after which your account will automatically downgrade.
3. Trial Periods and Promotional Tiers
If your GrindWorksGO account was initiated under a designated free trial period, you will be billed automatically for your first standard monthly or annual cycle at the exact time the trial interval expires. To avoid any automated merchant processing charges via Stripe, you must process a cancellation at least 24 hours before the free trial window closes.
4. Technical Anomalies and Streaming Outages
We strive for optimal server up-time across our web player, Roku, and Amazon Fire TV architectures. In the rare event of a severe, prolonged system-wide server outage directly caused by our infrastructure that prevents access for a continuous period exceeding 72 hours, affected subscribers may request an account adjustment.
Any such adjustment (which may include a partial bill credit or account extension) will be issued at the sole discretion of GrindWorks Media LLC management.
5. Chargebacks and Billing Disputes
We encourage our subscribers to reach out to our dedicated operations team directly to resolve any billing confusion, double-charges, or payment errors. Filing an immediate chargeback or merchant dispute with your financial institution bypassing our support desk can lead to the immediate, permanent suspension of your GrindWorksGO user profile and streaming access.
6. Contact Our Billing Department
If you believe you were mistakenly cross-billed or have an inquiry regarding an uncompleted transaction, please contact us with your account name and email address at:
GrindWorksGO
GrindWorks Media LLC
Email: info@GrindworksGO.com
Phone: 1.334.245.3839
Website: grindworksgo.com
